Refund Policy
Last updated: 2026-11-05
We want you to pay for invitations that actually arrive. This page explains when credits come back to you and when the amount can be refunded.
1. Invitations that weren't delivered: credits come back automatically
- If an invitation can't be sent to a guest (for example the number doesn't use WhatsApp, or WhatsApp blocked it), its credit returns to your account automatically, and the status and reason appear on the event page.
- This also applies if WhatsApp rejects a message after first accepting it.
- You can use these credits for other guests or another event.
2. Refund of the amount before use
- You can ask for a full refund of a package within 3 days of purchase, as long as no invitation has been sent from that package's credits.
- If part of the package has been used, the amount is not refunded; the remaining credits stay in your account for the rest of their validity (12 months from purchase).
- Invitations delivered to guests are not refunded, even if the guest did not read or reply to them.
3. Special cases
- If credits were deducted because of a technical error on our side, we return them in full.
- If you paid and the credits did not appear in your account, contact us and we will fix it right after checking.
- Credits are not returned if sending was stopped because the terms were broken (for example, unwanted messages).
4. How to ask for a refund
- Send your request through the support page (request type: payments and credits) with the order number or payment date, or email support@rsaltek.com.
- We review requests within 3 working days. Once approved, the amount goes back to the same payment method; it may take 5 to 14 working days to appear, depending on your bank or payment provider.
Questions about this policy? Contact us