Terms and Conditions

1. Definitions

• "The site" or "the platform": Rsaltek at rsaltek.com and all its services.
• "We": Rsaltek, the owner and operator of the site.
• "The customer" or "you": anyone who creates an account and uses the services.
• "Guest": anyone whose number a customer adds to an event's guest list.
• "Credits": invitations a customer buys in advance; one invitation to one guest uses one credit.

2. The service

• The site lets customers create an event, pick a ready design or upload their own card, upload a guest list, send each guest a personal WhatsApp invitation with RSVP buttons, and follow the status of invitations and replies.
• Messages are sent through the WhatsApp Business Platform owned by Meta. Delivery is subject to WhatsApp's rules, and WhatsApp may block delivery to some numbers for reasons outside our control (such as limits on marketing messages, a number not using WhatsApp, or a guest having turned off business messages).
• We do not guarantee that every invitation is delivered, read or answered, but we show the status of each one clearly and return credits for invitations that can't be sent, as described in the refund policy.

3. Your account

• The information you give when signing up must be correct, and you must keep your password secret. You are responsible for everything done through your account.
• We may ask you to confirm your email address before using some services.
• We may suspend any account that breaks these terms or is used in a way that harms the site or others.

4. Your responsibility for guest lists and content

• You confirm that you know the guests you add (family, friends, colleagues or people invited to your event), that they expect your invitation, and that you have the right to use their numbers for this purpose.
• You may not use the site to send advertising, marketing or unwanted messages to people you don't know, or for anything other than inviting guests to a real event.
• You may not upload designs or text that break the laws of Saudi Arabia, are offensive, or infringe others' intellectual property. You are responsible for the content you upload or write.
• We may stop any sending or event found to break these rules, without returning credits for what was already sent.

5. Packages and payment

• Packages and prices are shown on the site and paid in advance through the available payment providers. We never store your card details; payments are processed by the payment provider directly.
• Credits are added to your account once the payment provider confirms the payment.
• Credits are valid for 12 months from the date of purchase, can be used for any event in your account, and can't be transferred to another account.
• We may change package prices in the future; this does not affect credits you already bought.
• Refund details are in the refund policy.

6. Intellectual property

• The ready designs, texts and logo of the site belong to us. You may use the designs in your event invitations through the site only.
• Cards and designs you upload remain yours.

7. Limitation of liability

• The service is provided "as is". We are not liable for indirect damages caused by an invitation not being delivered or being delayed, or by outages of WhatsApp or other service providers.
• In all cases, our liability to you does not exceed the price you paid for the package used for the event concerned.

8. Changes and governing law

• We may update these terms from time to time and show the date of the last update at the top of this page. Continuing to use the site after an update means you accept it.
• These terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts have jurisdiction over any dispute arising from them.

9. Contact

For any question or comment: the support page on the site, or email support@rsaltek.com.